ABOUT ME

Hi, I'm Devonte Brown, Cloud Engineer, Help Desk specialist, Migration Specialist, Music Producer , and most importantly...a Leaner. responsible for Implementing and coordinating with different patching solutions like Splunk and IBM BigFix to patch system software and communicate with application or software development teams.

I built this page as part of the Cloud Guru Azure Resume Challenge.

Certifications

CompTIA Security+

April 2018

Work

USAGM | Voice of America

Help Desk Specialist October 2019 - Present

  • providing front line support for BBG/IBB/VOA computer software and hardware end users.
  • Triage Provides tier 1 troubleshooting and resolution of end user inquiries, problems, computer communication systems, printer configurations, Internet, and network/intra-network problems.
  • Troubleshoots system failure situations, uses diagnostic tools to isolate cause of problems between hardware, system software, and application programs; performs integrity tests; and provides solutions using information technology best practice methodologies to restore operations.
  • Configures workstation desktops for users including; configuring emailclients and web browsers, capture printers, activate software applications, administers user accounts and groups.
  • Assist users who are victims of phising attacks.
  • SEC| Security & Exchange comission

    Windows Migration Specialist June 2019 - October 2019

  • Imaging Desktops & Laptops Via IBM BIgFix Console
  • Full Backup and restoration of Users profiles from Win 7 to Win 10 machine
  • Configuring users permissions and PIV access via Active Director
  • Granting users Remote Access Via Citrix Studio & Citrix Director
  • Software installation Deployment and hardware setup to Users
  • Evaluated current processes to develop improvement plans.
  • Apex Systems| Centene Corporation

    Migration Technician January 2019 - June 2019

  • Serve as the primary contact in providing customer service and technical support to internal partners and vendors regarding their Windows 10 Migration
  • Design, build and/or test new systems, processes or services
  • Respond to requests for new services
  • Document workflow of processes within the organization
  • Investigate, research and troubleshoot more complex IT related issues
  • Perform new user IT training and communication of IT policies and standards
  • Perform scheduled departmental audits and report findings to management
  • Investigate, research and troubleshoot more complex IT related issues
  • Westat

    Help Desk Agent june 2018- January 2019

  • Provide technical support via Phone, Email, Live Chat and Remote sessions to teachers and field staff during 2019 National Assessment of Educational Progress
  • Technical Skills

    • Active Directory
    • Azure AD
    • IBM BigFix
    • Splunk
    • Citrix studio & Citrix Director
    • App services
    • Azure functions
    • Azure
    • GCP
    • SQL
    • Cosmos DB
    • Blob storage
    • Splunk
    • Linux